Have you ever received one of those carpet cleaning ads in the mail that say "Any room carpet cleaned for $6.95"? Sounds appealing doesn't it? Remember that saying "you get what you pay for"? It's true in this situation.
Those carpet cleaning ads that show up in all of our mailboxes are what's called in the industry as "bait & switch" ads. They get people to call because of the price and then when the carpet cleaning tech shows up a whole new story begins. The price that was quoted to you over the phone soon turns to dust. These company's try to charge you for prespraying (which every carpet cleaner should do anyways), spot removal (another part of normal carpet cleaning) and then they mention the fine print of the ad....."price per sq ft for dirty carpet". Isn't that why you hired them? To clean your "dirty" carpet? Now your $50 whole house cleaning quote just turned into $300-$500. I have seen this happen many times. It is one way I pick up new customers. The new customer just hired one of these outfits and didn't fall for the scam at the door and ended up calling Chembright. Problem is, these company's give all of us honest carpet cleaners who love what they do a bad name.
So please, next time you see one of these ads please be careful. Always ask about a written guarantee for whomever you hire in the service industry. Make sure they are Licensed, Bonded and Insured. Get references from them if necessary. I havn't seen any low moisture chemical cleaning company's use these type of ads. It seems to be the "splash and dash" steam cleaning guys who have no clue what they are doing. There are many steam cleaning company's out there that have a great system and have pride in what they do. Here in the arizona east valley I know of a few and they are good frinds of mine. So again, just look into who you hire.
Saturday, August 15, 2009
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